2 Replies Latest reply on Aug 11, 2017 11:12 AM by JohnO

    URL does not change when switching from Self Service to WebDesk (Logged on as Analyst)

    JohnO Apprentice

      Hi Everyone,

       

      Whenever I click Switch to Web Desk link from the Self Service page (ex. http://help/SERVICEDESK.WebAccess/ss), the URL does not change to http://webdesk/SERVICEDESK.WebAccess/wd, instead it shows http://help/SERVICEDESK.WebAccess/wd (even vice versa)

       

      Any help is always appreciated!