5 Replies Latest reply on Dec 15, 2017 6:18 AM by Julian Wigman

    Switch from Call to Incident/Request using Reinitialize action

    giorda62 Apprentice

      I'd like to implement a triage system, as described in LDSD Designer manual, starting with a "Call" Process and then using the "Reinitialize" action to let the Analyst switch to an Incident or a Service Request. My workflow for the Call process is very simple:


      When I try to configure the destination process to switch to, I'm only presented with Processes under "Call"; I can't see any other process, i.e. Incident or Request



      Even using the Reinitialize from webaccess interface has the same limitation


      I'm only offered to switch to a different lyfecicle within the Call process, but not to a different process


      Can someone explain how to configure other destination processes, other than Call?