5 Replies Latest reply on Aug 31, 2012 8:47 PM by oku

    Automatic Action after pre condition

    Apprentice

      Hello!

       

      A couple of times I have created a process with a Precontion followed by an automtic action.

       

      That goal is to push the process forward to another status when the precondition is fullfilled.

       

      My example:

       

      I want the enduser to react on some information and populate this new ststaus when the enduser has updated the incident.

       

       

      Precondition:  Wait for  An update done by an enduser... Work ok

      Automatic action ... Move on

      Decision taken upon a boolean column

      Automatc action... Reminder

      New Status

       

      The result is that the automatic action is populated in the incident as a manual action. And when this action is activated it comes back and the process can not be processeed forward.

       

       

      Any idea  how to get around this problem?

       

      Göran