5 Replies Latest reply on Aug 31, 2012 8:47 PM by oku

    Automatic Action after pre condition




      A couple of times I have created a process with a Precontion followed by an automtic action.


      That goal is to push the process forward to another status when the precondition is fullfilled.


      My example:


      I want the enduser to react on some information and populate this new ststaus when the enduser has updated the incident.



      Precondition:  Wait for  An update done by an enduser... Work ok

      Automatic action ... Move on

      Decision taken upon a boolean column

      Automatc action... Reminder

      New Status


      The result is that the automatic action is populated in the incident as a manual action. And when this action is activated it comes back and the process can not be processeed forward.



      Any idea  how to get around this problem?