we're using LANDESK Servicedesk 2016.2 right now for incident management. Most adjustments we're made by our service provider but we're trying to get more knowledge in house.
We would like to automatically create incidents by e-mail if our network access control detect a unknown device. On ticket creation we would like to assign the incident to the responsible group and add a high priority.
Is there a possibility to do this depending on the customer who is sending the mail?
Thanks in advance!