Try adding / modyfing the "Host names" on the Cloud Services Appliance ( CSA ) as follows:
IP Address: 18.104.22.168
DNS name: license.landesk.com
Host name: license.landesk.com
and activate / reactivate the CSA by clicking "Activate online"
* Test the username and password used for activation by attempting to login to the Ivanti's Licensing Portal on https://portal.ivanti.com
** Test your password in the field Organization ID to see what you are entering as the keyboard layout on the CSA screen might not be match the layout of your keyboard.
If CSA activates successfully you will see
The system activated successfully