4 of 4 people found this helpful
Here are a few options:
- Create a reminder system which will ping a user or create an incident at a point in time for someone to action.
- Add a task to the CI for it to be collected in x amount of time, you can play around with adding start dates or alert dates to tasks. Dashboards can then be amended to only show tasks started or about to start.
- Similar to above but add a task or reminder against an employee record for non CI related items.
- Add a new status to put the request on hold until a date time passes in a workflow which then creates new tasks to collect the kit or disable accounts. The argument around this is when is the SR complete at the point the mailbox is created for the user or the point it is retired e.g. the access period completed.
There are a couple would be interesting to see what others do.