We have several request offerings which go through the normal process but have items which need to be tracked once to SR has been fulfilled. An example of this is access to another users mailbox, which may or may not be for a limited time or for a current staff member or someone whom has left the business. I am looking for a method to track this if the request for access is for a limited time (say 3 months) but not keeping the service requests open.
Another example of this is if we loan a laptop to a staff member. Once the laptop has been issued and associated tasks completed the SR is the fulfilled. However we would ideally want to keep this "open" until the return date but due to the sheer number of these coming through it may get messy with both the Analyst queues and the stats as the request will remain in an open state even though the service has been provided...