Hello, I'm just curious to see how many of us SD customers have transitioned from Webdesk to Workspaces. If so, how was your implementation and configuration process and/or user feedback so far, We just went live with webdesk/self service a year ago and everything has finally stabilized after an initial learning curve with the end-users and analysts. Now it seems the new SD releases are all about working us towards Workspaces, i'm just wondering if it's worth it to go through it all over again so soon. Anyone cares to share their stories? Do you recommend it? What would you do it differently if you can start over?
Anything is greatly appreciated :-)