3 Replies Latest reply on Sep 25, 2017 4:12 AM by libby.White

    How to use service offering field values in a Service Request search filter

    libby.White Apprentice

      Have setup a service offering "Account Termination"  with a field to enter the name of the person leaving.



      Is it possible to setup a Service Request Search that allows us to search on the service request field Name?  A termination will generally be requested by the terminated employees manager.
      So would like to search for the user using the name field from the Service Offering.


      So I have the offer = Account Termination

      Then I need another field that is related to the Service Offering Template where I can select the field "Name" = entered value