1 of 1 people found this helpful
you can achieve this by automatic reminders after the ( declare and downgrade) actions ,,
add Reminder :
you can create a Rule and add users to be notified when a ticket is security .
same to do when you want to ( Downgrade ) that ticket ...
thank you very much for answering; I'm not sure if your suggestion is exactly what I need; my goal is to notify a list of recipients not only at the moment one declares a security incident, but to include the recipients in every notification sent from that moment on (till incident closure or downgrade); that's why I thought about using CC method; doing what you suggest apparently causes to send a notification just in the event of declaring a security incident