I need to set up a security incident process where one of the implications is a list of recipents must be notified as CCs for every email sent for that incident.
In the LDSD Administration manual there is a good description of how to configure mail to include CC recipents in replies and notification, using a manual action to populate the CC list.
My question here is: is it possible to automatically populate the CC list when one declare a security incident? In Service Desk I already have a list of contacts that I'd like to use for this reason.
It's also necessary to be able to reverse this action so when one "downgrade" a security incident the CC list should be automatically cleaned up.
Any help is appreciated.