I could see the End User name in the User Management. But, if I create a query, i don't find the user.
is the country attribute is drop down list within service desk and have values ??
Hi again ,
that's why you got this error ,, because in AD you have some country names is not the same in the Service Desk
for make sure ,, go to log error , select the name of country for whom have error ( Could not find Related Object End User.Country = .)
and copy it ,, then go to country attribute for any user just paste it with same characters ..
it will not be found .
check and tell me
Hello John, Thanks for your quick reply. But, we do not have/see any country names in AD as ".". Is this wild (.)character referring to any country?
this , means empty record or . as dot
mainly this error because the different in AD and SD ,
check below my log error :
6/7/2017 1:26:37 PM : Could not find Related Object Departement Lists.Departement Lists = AutismCenter-UmmAlQwain. \\\ this means different in names the correct one in my SD with spaces
6/7/2017 1:26:37 PM : Could not find Related Object Office.Office = Umm al-Quwain. \\\\ this means different in names
6/7/2017 1:26:37 PM : Could not find Related Object Location.Location = . \\\\ this one empty value
and don't know what to fill it .