3 Replies Latest reply on Jul 27, 2017 10:51 AM by TDougl

    Is there a way to lock an incident when someone has it open? We have agents that is taking over eachoters incidents, overwriting information, double resolves of incidents etc...

    Rookie

      Is there a way to lock an incident when someone has it open? We have agents that is taking over eachoters incidents, overwriting information, incidents that is being resolved twice etc.