Based on the lack of response, I assume the answer isn't much beyond a "no".
However, it's fairly straight forward to move data one way or another (from IEM into the SD or vice versa).
From "our" side of things, this will be a good starting point:
The MBSDK (and the 'new' REST-ful www-services via LDAPI) allow API-based query / "actions" of stuff -- but it's equally possible to prod the DB directly.
No idea about capabilities (or lackthereof) from ServiceNow - you'd need to poke their guys.
Chances are likely that you'd need a specialist (i.e. partner / consultant / whatnot) in some form from both sides of the fence, as it were, and sit down with you to figure out what needs to go from where to where ... and based on that, figure out which "how" works best for you.
Thank you for the response @phoffmann . I'm going to look at the MBSDK and get with our ServiceNow admin. I'm sure this could help us get what we need.
I saw that as well and futilely searched for information on it. Has there been anything posted about the ServiceNow Connector in some hidden place?
I beleive that ServiceNow Connector is for XTraction (our reporting / visualisation tool).
Nothing in IEM (that I'm aware of) has been done to have a connector for ServiceNow.
Does that help / clarify?
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Here's the link to ServiceNow store. You can get all the details to what the connector can do.
Thanks for the link.
The bullet point in the feature announcement makes it seem like this connector is something that is built in (with XTraction, it appears) and XTraction is included with the Endpoint Manager license.
The link shows a price of $2K per month for this connector. Is this connector a separate cost?
All connectors have a cost as far as I know (Xtraction has connectors for other service desks as well), unless it's the 2 free licenses that either IEM or our Serice Desk product come with in most scenarios.
What the exact cost is, I've no idea & you'd need to poke a sales person for a quote (no idea how much wiggleroom .there is either, against I'm not a sales guy).
But yes - usually all connectors have a cost associate with them. Given that it's not usually a small amount of work to set them up & mantain ... so that's not too surprising?
Or did I misread the intent of your question (in which case, please clarify)?
Hope that helps
From the screenshot in jabramson's post, one of the "innovations" in the current release of IEM is the ServiceNow connector. The ServiceNow page for the connector states that it was available from LDMS v 2016 up. It also states that it is a pull connector.
I am wondering if Ivanti has rolled up their own that pushes to ServiceNow and that is what the "innovations" screenshot is referring to.
You mentioned that there are 2 free licenses included with LDMS/IEM. What are these usually applied to? I know this is getting into the sales/licensing area, but I need somewhat of a sense for a direction to take with this as this connector would be of great use to us.
(Apologies for the belated response - stumbled across the thread by accident whilst looking for somewhere else).
So the "free licenses" that generally comes with XTraction as part of any of the Ivanti products are intended as a "to report on your respective Ivanti product alone".
You *CAN* use XTraction to report on other - non-Ivanti products (at it may well have a connector for ServiceNow, as Service Desk-related things is where XTraction features & shines quite heavily), but those aren't included in the freebie stuff. The freebie is "just for the Ivanti stuff you're using" - you can expand to include other connectors / get an enterprise license (where you can add/model your own DB tables into XTraction, very useful for any customised work).
Hope that explains the situation?
Stumbled back across this posting and realized that the ServiceNow Connector shows a Price of "Free". I have not actually installed this connector so can't really confirm the "Free" part. I do recall it stating 2,000/month prior.
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If you have the Kingston version of Service Now it is free...
This is awesome. Just looked at the SN marketplace and it is in there. I have my operations team looking into it right now.