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we use to have this issue way back in the day.
Are you certain that your server is configured properly, proper ports are opened, and do you have a publicly signed certificate.
self signed certs do not work well or Wild card Certs.
I also have problems here.
I tried to install a wildcard cert to my CSA.
is it supported or not ?
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Wildcard certificat is not supported: About the SSL Certificate Requirements for the Cloud Service Appliance
You can find all necessary informations to add Third Party certificat here: How To Add a Third Party Certificate to a Cloud Service Appliance
Thanks, now I know.