Thanks for posting to the Community.
I have moved your question to a different space in the hope of you receiving an answer. If you have any updates, please post them here.
Based on our conversation, I'll be checking in with you to see what your roaming tech found regarding setting the profile as the default profile for Outlook. I did speak with development and explained the findings so far that you and I saw. They will be looking into this, so your case will be attached to the RM that fits for the MAPI profile for review for a future release.
We have confirmed that there is only a single profile and it is chosenas ‘Always use this profile’ in the Mail section of the Control panel
(screenshots provided in response to the ticket, Greg)
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Development has confirmed that it is simple MAPI.
HEAT Call Logging requires the three things below to recognize Outlook and send emails from within HEAT under Windows 10.
- 32-bit version of Outlook- Call Logging is a 32-bit program and cannot call 64-bit programs for mailing
- Outlook set as the default program- Windows will use this program to open all file types and protocols associated with Outlook (emails, calendars, etc)
- .NET 3.5 installed- This does not install by default under Win 10, but is installed with a number of other programs
Without these one or more of the following may occur and prevent mailing
- Profile field in the MAPI/Lotus prefs will not populate (install.NET 3.5, maybe set default in control panel)
- ‘No default mail client’ error (set default in control panel, also shows if 64-bit installed)
- ‘MAPI Unavailable’ error when mailing (needs all three to solve this)
Repairing the install of Outlook may also make it available
Following article has some ‘cut to the chase’ kind of information on the related problems and solutions
Outlook is Not Recognized as the Default Email Client