I would need your help once more. I'm testing out a new request process for ordering equipment. One part of that process is to release it to the technician that will deploy the equipment. I was wondering how to assign the ticket to the technician, wait for them to deploy the equipment and then they update the ticket status to "Deployed" thus completing the whole one request.
Here is my sample process.
Create Request > Authorized > Order Equipment > Prepared > Released to Tech(assign the ticket to a technician) > Delivered (Technician will change the status to Deployed)
Initially, I was thinking of adding a "create an incident ticket" as a collection on "Released to tech" and manually assign them a separate incident ticket to deploy the equipment. I'd rather stay just with one request process and not go out of it if this is possible.
I would also like this to be linked with our Asset Management Lifecycle in the future.
Thank you in advance. I always appreciate all your help!