I find it cumbersome to wade through all of the products once logged into the HEAT Software Knowledge Base. It would be ideal to only provide access to the knowledge base for the products we have purchased, otherwise the search results dictate that one has to read through information that isn't relevant to the topics Im reading about.
Now that Ivanti has migrated the community over to the new knowledge base, are there support engineers at Ivanti who are tasked with responding to customer questions? If so, what are the support boundaries, expectations, etc? Seems like a lot of software companies move knowledge base functions to the community and basically nobody from the software company responds to a large majority of questions....leaving users to fend for themselves and either build their own knowledge base or expand their search criteria using Google.