I have spend hours pouring over the support documentation attempting to fix an issue within our Problem Management module Response Levels.
LANDesk is v2016.4 Service Desk
Currently We have the Response Level Attribute on the Problem Business Object as per below:
We have checked and there are no filters active on this Attribute.
The Rules for the Problem Agreement is as per below. There were some support documentation advising to make Blank rules for when the Response Level
Variation Attributes are set to that the Response Level is determined by the Severity of the Problem:
And we have two response Levels set as Minor Problem and Major Problem based on The Severity of Minor and Major. We also do not use Groups in our Environment and this does not affect our Incident and Request Management Modules.
However when we get to adding the Response Level attribute onto the Problem window, it does not appear as a Drop down selection menu, but as a Read Only Text field (Top right in below screenshot)
I have spent several hours going through the support documentation for Response Levels and none of the following have made any changes to this problem: