1 Reply Latest reply on Aug 28, 2017 11:28 PM by John Haddad

    24 hour reminder for tickets "With Customer"

    rawman Apprentice



      Is there a way to configure SLA Response levels to automatically send an email to a ticket assignee every 24 hours while the ticket is "With Customer"?  I'm not sure if Service Level Management can do this since the ticket clock stops when the status is set to With Customer...any ideas?