2 Replies Latest reply on Aug 23, 2017 4:26 PM by ahummel

    Knowledge Articles not working with new Self Service UI (Self Service Mobile)


      Hi Guys,

      Wondering if anyone can assist,


      Since switching to the new UI for Self Service i.e.- Self Service Mobile, I am unable to view published knowledge articles to the role  - they are not appearing on the dashboard.


      I have added a saved search (see screenshot) in my dashboard and content displays for every role except self service.


      I have checked the following settings and am still having issues:


      1) Permissions and publishing details in business object saved search

      2) Checked roles and permissions - FRS_Knowledge is enabled

      3) Checked 'Publish Knowledge article' settings in automation tools - this is fine too.


      I'm running out of ideas besides cloning another role and starting again.



      Can anyone please assist?