2 Replies Latest reply on Aug 23, 2017 4:26 PM by ahummel

    Knowledge Articles not working with new Self Service UI (Self Service Mobile)

    ahummel Rookie

      Hi Guys,

      Wondering if anyone can assist,

       

      Since switching to the new UI for Self Service i.e.- Self Service Mobile, I am unable to view published knowledge articles to the role  - they are not appearing on the dashboard.

       

      I have added a saved search (see screenshot) in my dashboard and content displays for every role except self service.

       

      I have checked the following settings and am still having issues:

       

      1) Permissions and publishing details in business object saved search

      2) Checked roles and permissions - FRS_Knowledge is enabled

      3) Checked 'Publish Knowledge article' settings in automation tools - this is fine too.

       

      I'm running out of ideas besides cloning another role and starting again.

       

       

      Can anyone please assist?

       

      Thanks,