Have setup the Ticket Sharing and Syncronization Pacakge (https://community.ivanti.com/docs/DOC-55155) to integration from Ivanti Service Manager to JIRA.
By default the setup in the Ticket Sync has Incident and Journal#notes and I can successfully use the package to sync incidents. I would like to setup this to use Service Request to integrate rather than incident.
The package installs the frs_data_business_object and frs_data_business_object_fields which it used to complete the mapping.
The pick lists being Business Object List and Business Object Fields
The Business Object List had Incident and Journal#Notes setup - I could manually add Service Request to this pick list.
Looks like the Business object Fields pick list is created based on the BOname - however even though I added ServiceReq it is not picking it up for the field list.
Any ideas on what I need to do to get the Ticket Sync to work with Service Requests?