1 Reply Latest reply on Aug 28, 2017 11:31 AM by [email protected]

    Where to find "Closure and Survey Notification for Incident"

    ggarcia@marchofdimes.org Apprentice

      We have gone through and modified a good deal of the out of the box incident email templates within Configure Application: Business Objects: Incident: Business Rules: Triggered Actions.

      However I'm struggling try to find the template used by incident closure.  I assume its a standard, out of the box template, the subject of the email reads "Closure and Survey Notification for Incident".

      Any tips on where this template might be, what it might be called, or how to find it?