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In your email setup there are options for setting Trusted Sender Domains, and ignoring emails with specific subject lines. Other options in the past included quick actions to close spam mails, workflows or business rules to auto close tickets from spam accounts. Updating Exchange junk mail lists with spam accounts.
Your response is well appreciated.
The problem with trusted domains is that i have to know every domain we intend to get messages from and list them so that the system will only allow messages from such. In our environment, we could potentially get messages from any domain for a valid incident. This makes the trusted domain resolution too restrictive.
On the other hand, the problem with specific subject lines is that we would have to know all acceptable subject lines, which is also too restrictive.
Our goal is to be able to block targeted email addresses. If this is possible, we intend to create a business object with a form that allows us to enter any email address we identify as a source for SPAM. We could then use that business object as a list for which Heat should neither respond nor create incidents.