2 Replies Latest reply on Aug 31, 2017 8:55 AM by WARRIOR

    Block From Creating Incident With Messages From Specific Email Addresses Or Domain

    WARRIOR Apprentice

      We have configured an email listener in Heat (or Ivanti Service Manager). However we see spam messages sent to our support account and would like to not create tickets based on messages from these accounts or domains. We see that this can be done using specific words in message subject or body. Since we have no way of telling what the contents of the subject line or body of messages we get either from our customers or spam messangers would be, we would like to be able to bolck Heat from creating tickets using messages from specific email addresses or domains.


      Please help.