I neede to clearly define incident impact by stating the number of cases directly on the pick list items so that users/techs would be able to select the corresponding impact from the number of cases observed/reported.
After dealing with a few issues I was able to get this to work as expected. The problem became that this was carried over to the project screen.
This way the user need to lookup some policy documentation to know how manay cases are needed to define the impact of a situation as High, Medium, or Low.
While this clarification by definition is great for incidents, impact take a slightly different meaning in a project, and does not translate to number of cases is is needed for incidents.
I would like the pick list in the project form to be as simple as it was while retaining the change I made in the incident form.