We're trying to adjust the code in a web form (Public facing) that we used to create HEAT 9.6.2 tickets. We've upgraded to Ivanti Service Management and our developer is having trouble with the data field parameters. We have run into a roadblock when trying to get the Request Offering data fields' parameter when specifying them as web service parameters. We tried using the exact name of the Request Offering as the field name (Label), but received an error.
If we're taking the wrong approach to this, the goal is to pass collected form data and free form text into a Request Offering.