When we raise a request to go to the line manager for approval (line manager as per active directory) it sends them an email to approve and shows the approvers name in the 'Assigned Analyst' field of Webdesk. In the screen shot below you can see the person it has gone to for approval is Dan Walker.
The highlighted field is a calculated String, and is based on the latest assignment, and the user selected on it.
I believe to change this I will need to Re-assign the ticket to whomever I need to approve. However, I do not have the Add Assignment/Reassign action available at the current status.
So I guess I will need to stop the process, add the action, start the process, and re-assign.
The problem I have is that when I add an Action Instance to the process I do not have an option to select 'Add Assignment/Reassign' as an action. How do I create this as an action so I can add it to the process?