the Assignment is a default object that exists in every process. If you do not have an Add Assignment action available in your ticket, you just need to add the action to your process (either to the current status as optional action, or as action in the process itself).
If the action already exists in your process, then there might be some permissions missing. You can find them in the Administration - Administration - User and Groups - Roles. In most cases the Analyst role is used per default for the Analysts. Set the permissions in the Request Management - Process Related - Request - Add Assignment.
As the Assignment is an existing object per default, I'd not recommend John's solution to add a new object as shown above.
Hi Andreas ,
he is saying that he don't have it ,, and i told to double check and check also in the properties of the status if he can't find it
if there's for any reason , i provided the steps to create an action
Yes, but the solution adding a new collection won't get the needed results.
To add a new object for an add assignment would not work in that way, because the Assignment itself has some special system properties, that will not be updated or work when using a new action on a new collection.
In your recommendation, only a new collection will be populated, but the Assignment itself will remain untouched.That's why...
As the Assignment is a default object, so three things might be missing:
- Action is not in process or as optional action on the status,
- missing permissions in the role and
- action is missing in the collection, but that will be most unlikely because you have to remove all Add Assignments from your processes to delete the action in your collection.
As per Andreas reply. Add Assignment is a default object/action and there is no need to add any additional objects. So all you need to do is to just add this action into the status (as an additional action) and ensure that whoever is going to need this action does actually have the privilege to do so.
Regarding the Assigned Analyst field, This field is actually calculated. It gets the information from the last "Add Assignment" action and update the field accordingly.