3 Replies Latest reply on Sep 25, 2017 10:28 AM by Julian Wigman

    Ticket has not generated and getting error in inbound log file.

    Apprentice

      Dear Team,

      Please help, I am getting error in inbound log file. can you please expedite this error that why this error occurring log screen of OMS domestic.png.I have tried to read-unread the email id to creating the ticket but still ticket was no generating.

      Below is the error:

       

       

      FAILED

      WindowsService

      Retrieving Message from [email protected] with subject ORDER NO 27227. at 2017-09-09 10:28:07.411

       

       

      INFORMATION

       

       

      WindowsService

      Creating New Process OMS Domestic at 2017-09-09 10:28:07.505

       

       

      INFORMATION

       

       

      WindowsService

      Creating an instance of RequestManagement.Request with lifecycle NewProcess41111 with template [None]  for user SHRI ARIHANT DISTRIBUTORS PVT.LTD.( Export). at 2017-09-09 10:28:07.505

       

       

      INFORMATION

       

       

      WindowsService

      Processing mappings for business class RequestManagement.Request. at 2017-09-09 10:28:07.521

       

       

      INFORMATION

       

       

      WindowsService

      Successfully mapped mail field subject to attribute Title with value ORDER NO 27227. at 2017-09-09 10:28:07.521

       

       

      INFORMATION

       

       

      WindowsService

      Successfully mapped mail field body to attribute Description with value <html><body><html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head> <meta http-equiv="Content-Type" content="text/html; charset=us-ascii"><meta name="Generator" content="Microsoft Word 14 (filtered medium)"><style><!-- /* Font Definitions */ @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0cm; margin-bottom:.0001pt; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-fareast-language:EN-US;} a:link, span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed {mso-style-priority:99; color:purple; text-decoration:underline;} span.EmailStyle17 {mso-style-type:personal-compose; font-family:"Calibri","sans-serif"; color:windowtext;} .MsoChpDefault {mso-style-type:export-only; font-family:"Calibri","sans-serif"; mso-fareast-language:EN-US;} @page WordSection1 {size:612.0pt 792.0pt; margin:72.0pt 72.0pt 72.0pt 72.0pt;} div.WordSection1 {page:WordSection1;} --></style><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1" /> </o:shapelayout></xml><![endif]--></head><body lang="EN-IN" link="blue" vlink="purple"><div class="WordSection1"><p><span style="font-size:14.0pt;color:red"><o:p> </o:p></span></p><p>Dear Sir,<o:p></o:p></p><p>                                                                                                           <o:p></o:p></p><p><o:p> </o:p></p><p>Pl find attached file herewith<o:p></o:p></p><p><o:p> </o:p></p><p><o:p> </o:p></p><p><o:p> </o:p></p><p><o:p> </o:p></p><p><o:p> </o:p></p><p>Thank you<o:p></o:p></p><p><o:p> </o:p></p><p><o:p> </o:p></p><p><o:p> </o:p></p><p><o:p> </o:p></p><p><o:p> </o:p></p><p><o:p> </o:p></p><p><o:p> </o:p></p></div></body></html</body></html>>. at 2017-09-09 10:28:07.521

       

       

      INFORMATION

       

       

      WindowsService

      Mapping attachment named CIPLA ORDER 27227.pdf. at 2017-09-09 10:28:07.989

       

       

      INFORMATION

       

       

      WindowsService

      Succesfully mapped attachment named CIPLA ORDER 27227.pdf. at 2017-09-09 10:28:07.989

       

       

      INFORMATION

       

       

      WindowsService

      Successfully mapped mail field subject to attribute Title with value ORDER NO 27227. at 2017-09-09 10:28:07.989

       

       

      INFORMATION

       

       

      WindowsService

      New process was created. at 2017-09-09 10:28:08.052