2 Replies Latest reply on Sep 9, 2017 9:15 PM by PCloadletter

    Ivanti SM - Escalation Interval and Breach Notification Email sent immediately after Incident logged

    paul.bornhutter Rookie

      Hi all

       

      This happens randomly  - Incident raised with target resolution of 1 hour. As soon as Incident is saved the escalation watch entries are created correctly but the escalation interval and breach notifications are sent out immediately.  See screenshots below. It appears the escalation timer and heartbeat are completely out. Has anyone experienced this?