2 Replies Latest reply on Sep 9, 2017 9:15 PM by PCloadletter

    Ivanti SM - Escalation Interval and Breach Notification Email sent immediately after Incident logged


      Hi all


      This happens randomly  - Incident raised with target resolution of 1 hour. As soon as Incident is saved the escalation watch entries are created correctly but the escalation interval and breach notifications are sent out immediately.  See screenshots below. It appears the escalation timer and heartbeat are completely out. Has anyone experienced this?