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What would be the best way to insert a Department Director? You can drag a User BO into Analyst and End user objects and make Data Import schedule based on department name to set the DD( Department Dirctor) for all users have this department name , see screenshots:
How could we assign a specific person from a specific group to be notified for this approval rather than sort through an entire list of end users?
When you create the DD Group , and add users into it , make only one user to receive group messages . and leave the other blank
I created a “Dept Director” Group, why doesn’t it show in the CI Catalog drop down list as an option?
what you mean by not showing in CI catalog !!
That is very helpful - good suggestions.
"I created a “Dept Director” Group, why doesn’t it show in the CI Catalog drop down list as an option?
what you mean by not showing in CI catalog !!"
-What I mean here is the Configuration Item - Services, I am creating a catalog service Configuration Item and the Dept Dir Group does not show as an option in the First Approval - IF I was going to try to use that route.
Yes, ours looks a little different than your set up but right there. We have a First Approval (which seems to be linked more to Line Manager if chosen, rather than any other option we add to that list), Second Approval and Third Approval. Odd thing is that if you chose Line Manager ONLY in First Approval, it also populates Second and Third Approval as the same person although those were not input.
can you send screenshot from your configuration
Process and Service window
1-if the group you created you can't see it here , make sure what is the type of group ( Support group )
2- if in the workflow for request , if you select 1st line approval ,, and it also go to 2nd and 3rd status approvals , make sure whats going on that process and what is the workflow being set
send me more like steps what is going on so i can help you more ,