Surprisingly, I did not come across this post in my searching.
It seems they resolved it by hitting Purge for the logs. We tried that, but Ivanti wouldn't purge anything, the alerts simply stayed in our DB and still visible in the Logs. The Purge function simply did not work. I had to reach out to support and they speculated that because we never maintained it in the first place, it may have had issues. They provided me some SQL to execute that would clear everything in our Alert Logs DB. So there is now no alerts to purge or acknowledge to even attempt to clear this status.
Thank you for the link, but do you have any other suggestions that I could try?
If you purged all the logs and table data and talked to support about it, and they couldn't fix it, I'm sorry I do not know what else to do.
If clicking "purge" (while selecting the messages) doesn't actually purge the items then it seems to be a much bigger problem.
Hope you'll find a solution.
Thank you for your ideas, though.
Just to clarify, Ivanti provided code to clear the Alerts as our Purge wasn't working. I haven't asked them yet how to reset the Health Dashboard. They never said this would be a side-effect of running their code.
Guess I will have to open up a new case.
I basically did a select all, right-clicked and chose "Acknowledge" and the Health Dashboard cleared.
No idea why this worked, as the health status for most machines was before we did the purge from the DB.