We are using an Escalation Schedule to auto-close Changes that have been marked as Implemented after 7 days. (Status = "Implemented")
I was just asked to add a 2nd criteria to the parameters so that this will only close when a new field (IsPIRComplete = True)
So the logic is something like:
if (Status = "Implemented" & IsPIRComplete = True) then run Change - AutoClosing
Does anyone know if it is possible to use the Exceptions to do this or do I have to create a new field for the Escalation Schedule to evaluate.