2 Replies Latest reply on Nov 3, 2017 5:11 AM by lgtandi

    Escalation Schedule - Automatic Close of Change - two field criteria

    MarkLarvo Apprentice

      Happy Friday,

       

      We are using an Escalation Schedule to auto-close Changes that have been marked as Implemented after 7 days. (Status = "Implemented")

       

      I was just asked to add a 2nd criteria to the parameters so that this will only close when a new field (IsPIRComplete = True)

       

      So the logic is something like:

      if (Status = "Implemented" & IsPIRComplete = True) then run Change - AutoClosing

      else Wait

       

      Does anyone know if it is possible to use the Exceptions to do this or do I have to create a new field for the Escalation Schedule to evaluate.

       

      Many thanks!