1 Reply Latest reply on Oct 5, 2017 2:36 PM by Jonathan.Schmidt

    Possibility of setting up multiple commands in a template in Self Service Mobile.

    YMoual Apprentice

      Hi all,


      I am trying to customize the Self Service Mobile Home page to have a part which will have quick links to open an Incident or Submit a Service Request or View all my items.


      I have been able to achieve this in the Self Service Portal as the Home page is a dashboard where a command list dashboard part can be used to configure this as shown below:



      The Self Service Mobile instead has templates where I can only define one workspace and one command at a time i.e. open the Service Catalog (workspace) to create a service request (command) as shown below:



      I have not been able to find a way of defining multiple commads in one template as is the case with a command list dashboard part where I could define multiple commands at the same time as shown below:



      I don't know if someone here has been able to achieve this or something similar to this in the Self Service Mobile?


      Thank you.

        • 1. Re: Possibility of setting up multiple commands in a template in Self Service Mobile.
          Jonathan.Schmidt SupportEmployee

          The functionality that you are looking for is not currently available in the product.  Our product management teams are always looking for new ideas to help us improve our products and we know the best ideas come from customers that use our products every day.


          We would therefore encourage that you consider submitting a suggestion in our Feature Request portal via the Ivanti Community Ideas homepage


          You can submit ideas and show support for ideas that other customers have submitted by voting for them. The more votes an idea receives, the more visibility it receives with our Product Management team. The Product Management team will evaluate all ideas that reach a voted point threshold. When there is an update on the status, an Ivanti product manager will reply to the idea or update the status so that all interested parties are notified. It is therefore key that you as a customer raise new or vote on exiting ideas to be kept looped in with future progress.


          When you create an idea, please describe both the problem or pain you're experiencing as well as your suggested solution to that problem. It can also be useful to describe specifically how you would use the new feature if it were built, as well as how you are dealing with the problem today. The better your explanation and logic, the better your chances of attracting positive votes from other users and ensuring a response from Product Management.

          Thanks in advance for your feedback.

          Kind regards,


          If you have any other comments or questions please do not hesitate to contact me.


          Ivanti Community Ideas Homepage: https://community.ivanti.com/community/enhancementrequests