We are still playing around with Workspaces for Endusers (been a long test) and come accross another issue. Our End users log into incidents via the webaccess currently and can see a history of the call i.e. Attachments on the call, Notes, and other actions that we want them to see (example 1)
But if an end user logs into Workspaces/BridgeIt Incident they see every Attachment, with customer, with 3rd party etc... (example 2) which is a bit of a problem as we only want them to see actions applied to their incident which works perfectly in webaccess.
Any Ideas ??