1 Reply Latest reply on Sep 25, 2017 9:39 AM by Julian Wigman

    End User displays different in Workspaces to Webaccess

    neil_p1000 Apprentice

      Hi All


      We are still playing around with Workspaces for Endusers (been a long test) and come accross another issue. Our End users log into incidents via the webaccess currently  and can see a history of the call i.e. Attachments on the call, Notes, and other actions that we want them to see (example 1)


      But if an end user logs into Workspaces/BridgeIt Incident they see every Attachment, with customer, with 3rd party etc... (example 2) which is a bit of a problem as we only want them to see actions applied to their incident which works perfectly in webaccess.


      Any Ideas ??





      Example 1

      Example 2

        • 1. Re: End User displays different in Workspaces to Webaccess
          Julian Wigman ITSMMVPGroup

          Wow that's interesting.  They all look to be collections then but I've not seen that before.


          What is interesting is that NOTE is its seems showing correctly right?.


          In object designer is it that NOTE business object has a default query assigned BUT the other collections don't?


          Either way a weird and worrying scenario so be sure to log with support.




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