7 Replies Latest reply on Sep 29, 2017 11:42 AM by JohnO

    Is there a way to close the ticket (auto or manual) when a child ticket has been resolved/closed?

    JohnO Specialist

      I'm revising our existing request process and before the end of the process, I created an automatic action to create a child ticket and manually reassign it to a tech to deploy equipment. I was wondering if there is a way to automatically check if the technician successfully deployed the equipment and closes the child ticket that it will go back to the end of the request and ask me to close the ticket? I was thinking about adding a condition but don't know where to start.