1 Reply Latest reply on Oct 2, 2017 8:31 AM by brian.bakewell

    How is an attachment uploaded on the database?

    brian.bakewell Rookie

      I was just wondering how an attachment was stored on the database and if the file is saved or just a pointer to the file is saved.


      I was just wondering as it looks like it is just a pointer to the document rather than the document. We have added an attachment to an incident and saved and closed the incident. Then someone has gone in to the original document or deleted it and then this has either changed or not available within Service Desk.


      Is this standard or can you set it to upload the document data in to the database rather than just a pointer to the file location.