1 Reply Latest reply on Oct 9, 2017 3:11 PM by Jonathan.Schmidt

    Knowledge Counter

    fmosqueda1 Rookie

      Hello all,

      As you guys may be aware, the knowledge counter (OOTB) only counts the views for the Self-Service role. We'd like to make a small change - we'd like to count the HelpDesk views as well. Any ideas how to best achieve this?


      Thanks in advance for your feedback,


        • 1. Re: Knowledge Counter
          Jonathan.Schmidt SupportEmployee

          This functionality is hard coded into the product' self service interface.  I don't know of any way to customize it.  You could log a request to Product Management on the new User Voice portal to have this idea evaluated for a future release.  More details are below:




          The functionality that you are looking for is not currently available in the product.  Our product management teams are always looking for new ideas to help us improve our products and we know the best ideas come from customers that use our products every day.


          We would therefore encourage that you consider submitting a suggestion in our Feature Request portal via the Ivanti Community Ideas homepage


          You can submit ideas and show support for ideas that other customers have submitted by voting for them. The more votes an idea receives, the more visibility it receives with our Product Management team. The Product Management team will evaluate all ideas that reach a voted point threshold. When there is an update on the status, an Ivanti product manager will reply to the idea or update the status so that all interested parties are notified. It is therefore key that you as a customer raise new or vote on exiting ideas to be kept looped in with future progress.


          When you create an idea, please describe both the problem or pain you're experiencing as well as your suggested solution to that problem. It can also be useful to describe specifically how you would use the new feature if it were built, as well as how you are dealing with the problem today. The better your explanation and logic, the better your chances of attracting positive votes from other users and ensuring a response from Product Management.