2 Replies Latest reply on Oct 10, 2017 5:52 AM by AlasdairRobertson

    Setting Business Hours of Operation by Team

    RyanB. Rookie

      What methods have been used in Ivanti SM to distinguish Hours of Operation to match those of different business departments? For example, the Service Desk operates from 8am to 8pm and the HR department is 9am to 5pm. Is it possible to setup different hours of operation based on what team the Incident/Request Offering/etc is assigned to? The issue is that breaches are occurring because the Service Desk clock is running on tickets assigned to HR and I'd like the clock to stop running at 5pm for items that are assigned to that group.