We just recently upgraded from LANDesk v9.5 to Ivanti Management Console 2017 v10.1.10.287 and we've been having problems "waking up" the computer clients that have the new agent. One odd thing I've noticed is that I cannot "wake up" a particular computer the next day unless I turn it on manually first. In other words, it won't "wake up" unless I turn it on and let it boot up to Windows, then turn it off. After that I can wake it up no problem. But...if I shut it down and leave the computer off for an hour or so, then I cannot wake it up again. It is weird. It is like the Ivanti Management Console is forgetting how to "find" that computer again after a while.
We still have a server running with LANDesk v9.5 and don't have this particular problem with the clients that are still running that agent and the clients running the new agent have been totally removed from the older server, so is there a particular settings or something that I need to check or change that might be causing this issue?