I have added a hyperlink on the Self Service Mobile home page as below:
I want this link to open a specific category in the Service Catalog e.g. IT Services from where the user can select a request under this category. I have added this Category’s rec id to my link as below:
<a href="#serviceCatalog/filter/2D26C613785D48519E4E5AC894E029E3" target="_blank">Request for...</a></div>
I got this rec id from the business object “Service Request Category” a shown below:
However, when I click on this link, I am redirected to the “Most Popular” category in the service catalog instead of the IT Services category:
You can see from the url that the rec id is not that of the IT Services which is “2D26C613785D48519E4E5AC894E029E3” but that of Most Popular. Even when I try to enter the url http://uat.tabi.co/HEAT/Modules/SelfService/#serviceCatalog/request/2D26C613785D48519E4E5AC894E029E3, it does not open this specific category.
Is it possible to open a specific category in the Self Service Mobile? Am I missing something?
Thanks and Best Regards