2 Replies Latest reply on Oct 23, 2017 10:20 AM by DTurner

    Quick action for incident creation from email

    Rookie

      Hello,

       

      We're trying to create Quick Action buttons to create incident from email message (skipping the automatic creation of incidents and doing it manually).

       

      I've created relationship from Incident to Journal (Default one doesn't show up in Composite Quick Action > Insert Child Object BO drop down).

       

      Relationship looks like this:

            Zero or one RecId of Incident contains Zero or many Parent Link of Journal

           Update Journal fields Parent Owner of Incident to Owner of Journal

       

      Quick Action looks like this:

          

      And it updates the Incident object:

          

       

      However, Action doesn't show any errors and no incident is created.

       

      If any one has any experience with this it would be appreciated.