A user will create a purchase request and the ticket will go the purchaser to fulfill the order then assign a task to a technician to deploy the equipment received. When the purchaser clicks on ADD TASK, the process only creates the task and I have to open the purchase request ticket, click the TASK collection tab, click on the ADD ASSIGNMENT action button from the left hand side to reassign the task to the technician then click save.
Is there a way to automatically point me to the window where I can directly pick a technician then it will assign a new task ticket to the technician. It is a bit of a hassle to go through the ticket, open up the task then reassign it to a technician.
Below is a sample of my task.
Any help is always appreciated.
Thanks in advance!