13 Replies Latest reply on Oct 17, 2017 9:24 AM by Julian Wigman

    XML Document (1,1) error when opening a specific Problem record

    tbuchanan Apprentice

      Hello,

       

      I seem to have an issue here that I am not sure how to get around. I have a single problem record that I cannot open without getting the famed XML (1,1) error. I have tried accessing the record as several users and even as SA, it will throw the error if you attempt to open it no matter what. This has me worried as I am not sure how to troubleshoot or correct the potential problem if I can't get the record to open. Has anyone else seen this before or know how to find a solution? Any help or guidance would be immensely appreciated. Thank you.