2 Replies Latest reply on Oct 18, 2017 7:16 PM by Niamh

    Service Request with no Customer

    Niamh Rookie

      Hi All,


      One of our Service Desk guys has accidentally deleted an employee record in HEAT and now I have a stuck ticket.

       

      As it has no customer, the ticket cannot be closed or re-assigned.

       

      Does anyone have an SQL query or something similar that I can run to remove the stuck ticket or assign it to someone?

       

       

       

       

      Thank you very much in advance