2 Replies Latest reply on Oct 18, 2017 7:16 PM by Niamh

    Service Request with no Customer


      Hi All,

      One of our Service Desk guys has accidentally deleted an employee record in HEAT and now I have a stuck ticket.


      As it has no customer, the ticket cannot be closed or re-assigned.


      Does anyone have an SQL query or something similar that I can run to remove the stuck ticket or assign it to someone?





      Thank you very much in advance