Does printing work well in WebDesk correctly for everybody? (v 2016.4)
Since we changed our description fields to HTML sub datatype rather than None, they now don't auto-expand to print.
A printout looks like this:
I raised this with support and they told me to change the description field back to subdata type None, rather than HTML - obviously that's a no go, so figured i would raise a discussion on here to see how people handle printing nowadays.. i'm sure this used to work properly in older versions of webdesk with HTML fields enabled.
I tried making a crystal report and using the view report option instead for printing, but again this didn't allow the HTML description field to print properly.
e.g. a screenshot wouldn't show on the print out.
Printing seems a fairly basic requirement and my colleagues are astonished that this seems to be so difficult to get working...