We have created a new relationship between Incident and CI, to allow for linking and unlinking Cis, following the advice given here:
This has worked for us previously, but now whenever we try this we get an error when trying to use the action:
"...XXX failed with The attempt to perform action Link Incident on Application XXX failed. This action is not available at status Active. The Application may have changed status, please redisplay the window and try again."
(Application is a CI subtype).
We would expect such behaviour when linking two processes, and would normally fix by adding equivalent actions on the relevant status.
But we’ve not seen this when creating actionable relationships to Cis in the past, and can’t edit the CI process even if we wanted.
Any idea what might have changed/be causing this?