Hello, we have a set of workstations at a remote location that we are unable to remote control. The workstation comes back with up to date Hardware scans in the management console, but the option to remote is unavailable. It is not showing that they are not available to be connected to (crossed circle). Two laptops at this location are still accessible though. Devices had a different Agent configuration than our other workstations, and were able to use the html remote, but still they did not show they were able to be remoted to. After updating the agent configuration on a few machines, the option to html control is now gone (as it is suppose to be with this config) but are still not showing as a remotable device.
Currently running Magagement Suite 2016 version 10.0.0.271