1 Reply Latest reply on Oct 31, 2017 6:54 AM by pawel.mos

    Visibility to another end user of other end user's open tickets

    Jessamine Rookie

      Hi,

       

      Would like to ask if there's a way on this system to allow another user to see her manager's  (which is also has user role) tickets (in any status?)

      As a secretary she needs to know these.

      Is this possible for her to get email notification of the lists of open tickets?

       

      Thanks much!

       

      Regards,

      Jessamine