i have create two window for service request .
A- simple fields
B- full details fields
so when an analyst want to raise ticket i want to see the A window and when this request goes to responsible group sure there are analyst also, i want them to see B window
i have create template for each service and i have set the Catalogue Hierarchy and ConfigItemRequested in templates.
so the USER will not select from them .. he will pic the required service from catalogue.
in the view management , i have add for Default rule in Request.Management.Request two Rule for this Service : NEW & Update
so now the when the Service Initialize it shows the Form A ,, and user can submit ,,
when analyst open as UPDATE ,, the ( Catalogue Hierarchy and ConfigItemRequested ) is not shown:
any help !