5 Replies Latest reply on Dec 12, 2017 12:31 PM by MarkLarvo

    Submitting a service request on behalf of someone else

    ggarcia@marchofdimes.org Apprentice

      It seems straight forward to create an incident on behalf of a customer, but is it possible/how can that be done for a request offering?

      We often have customers call the phone, circumventing our self-service portal and want to be able to get a request created on their behalf.