I am having issues with the Request process, I can not find an automatic action to send an email using Add Reminder, that option does not show. Even though there is an add reminder window in the request process section in window designer. Also select new automatic action in the process this does not give the option to use "Add Reminder".
The aim is to send an email for every request raised to a hard coded email address, so not the raise user or the Analysts but a specific email address. At the moment i can't seem to find away to send an email to anyone in the Request process. We have not used email alerts with the request process before and it seems it does not work or is not setup the same as the Incident process.
Any ideas appreciated.