This is a two part question:
1. I'm able to create a service request using a custom template via the web service. However, the status is set to 'Submitted'. Is there a way to change the status when a service request is created via API?
2. Is there an ability to create a note for a service request that has been created using the web service api? I can retrieve a service request using the API and loop through the fields, but i don't see an ability to programmatically add a note. Can someone point me in the right direction?